USD
FAQs
Do you offer free shipping?
We offer free shipping on all products ordered over $50. Products ordered under $50 will be charged a $15 shipping fee.
When will my order ship?
All orders are prepared and fulfilled directly by the manufacturer. We kindly ask that you allow 2-3 business days to be updated with your FedEx tracking information.
Most orders are delivered within 7-15 business days. However, larger items that require freight shipping have longer delivery time frames.
How do I cancel my order?
We are able to cancel your order any time before it is deemed shipped by the manufacturer. Once marked as shipped an order cannot be cancelled.
How do I make a return?
Merchandise can be returned under limited circumstances. Upon your order’s arrival, we kindly ask that customers carefully inspect their product(s) for any damages or defects.
If you do experience any issues, we ask that our customer service team is notified within 30 days of receipt.
Please note we are not responsible if you are not present at the time of delivery, and/or miss our policy’s time frame due to personal circumstances.
Please send photos of the item(s) and a detailed description of the issues to [email protected]. Refunds or replacements will be determined after the case is reviewed. Any taxes charged will be refunded in accordance with state laws.
Do you offer any extended warranty?
Homeu Furniture does not offer any extended warranty. Products are only subject to applicable warranties of their respective manufacturers.
If you have a special circumstance pertaining to a a product purchased on Homeu Furniture, please feel free to contact us at [email protected] and we would be happy to share the manufacturer details.
Can I return a product because I changed my mind, ordered the wrong size/color, or just don’t love it?
If you are wanting to return a product due to customer remorse, customer error, or aesthetic dissatisfaction a 25% restocking fee will be applied. This fee is taken from the original purchase amount.
Many of the products on our site are skillfully hand-crafted with variations in color, size, and finish. Due to variations in computer monitors and mobile screens, actual colors and finishes may appear differently in person. We cannot guarantee that your device’s display will correctly depict the product presented.
What does it mean if a product is on backorder?
If a product is on backorder that means it is currently out of stock, but will come back in stock at a later date.
You may still place an order for a backordered item. This will provide you with priority shipping and guarantees stock once the item is replenished.
If you would like to know when a product is estimated to come back in stock, please contact us at [email protected] the product's SKU #.
My product is damaged or missing parts, how do I exchange/return it?
If your order arrives damaged or has any issues, you must notify us within 30 days of receipt. Please contact us directly via email at [email protected].
Please include your order number, photos and/or videos of the issues you're experiencing, and any additional details you believe we should know. The case will then be reviewed for a replacement or refund.
I received the wrong item/color/size, what do I do?
If you believe there was an error made by Homeu Furniture or the manufacturer and you received the wrong product, we kindly ask that you send photos of
Please include photos of the box labels as this may help determine where the error occurred.
Do you offer White Glove Service on LTL freight shipments?
Our standard free shipping for freight shipments only covers "Threshold" deliveries. This means the shipping carrier will only deliver/place the order in the first "dry area" of your residence. That may be your garage, right inside your front door, or inside an apartment lobby.
How can I receive more information about a product?
Please provide us with the product's SKU# along with your specific question, and one of our customer service representatives will get back to you shortly.
Can I have my order expedited?
Unfortunately, no we cannot expedite shipping on any orders.
Why was my credit card charged if the product is on backorder?
Our site charges your form of payment at the time an order is placed. If you purchased an item on Pre-Order, the payment acts as a hold for the item once it come back in stock. We apologize for any inconveniences.
Do you ship overseas?
Yes
Do you price match?
If you find a lower price that you would like us to match, please send the link with the alternative offer to our customer service team at [email protected] to be reviewed.
Please note these requests must be for the same item produced by the same vendor.
If you're wanting to price match an item you have purchased elsewhere, we will honor the price up to 30 days after the original purchase was made. You must provide proof of purchase and a dated receipt.
Are there installment payment plans available?
Unfortunately, no we cannot provide.
Can I purchase replacement parts from Homeu Furniture?
Unfortunately, we do not sell replacement parts on our platform. We kindly recommend contacting the manufacturer directly for these requests.
We do have an excellent customer service team that would be happy to answer any of your questions you may have. Feel free to call or email us anytime!
We do have an excellent customer service team that would be happy to answer any of your questions you may have. Feel free to call or email us anytime!